Last Updated: June 06, 2025
Welcome to Whisper Wick! This Shipping and Refund Policy explains how we handle shipping, delivery, and refunds for products or services purchased through our website (https://www.whisperwick.com). By making a purchase, you agree to this policy. Please read it carefully.
We offer several shipping options for products purchased on our website. These may include:
Shipping costs are added to your total purchase price. You must pay these costs in full before we ship your order. Available shipping methods and costs will be shown during checkout.
We take great care to ensure safe delivery of your order. We work with trusted shipping partners to handle your products carefully. However, we are not responsible for damage, loss, or delays caused by events beyond our control, such as natural disasters, accidents, or other force majeure events.
We provide estimated delivery times for your convenience. These are not guaranteed. We aim to deliver your order on time but are not responsible for delays due to weather, traffic, carrier issues, or other factors outside our control. We will keep you updated on your order’s status.
Some products may have shipping restrictions based on your location or local laws. We will inform you at checkout if we cannot ship to your address. You are responsible for ensuring your delivery address is correct. We are not responsible for failed deliveries due to incorrect address information.
Due to the nature of our products and services, all sales are final unless otherwise stated. We do not offer refunds or returns except in specific cases outlined below.
If your product arrives damaged or defective, you must notify us within 7 days of delivery. Contact us at team@whisperwick.com with your order number, a description of the issue, and photos of the damage. We may:
We may ask you to return the damaged product to us. We will cover return shipping costs for approved claims.
If we send you the wrong product, please contact us within 7 days of delivery at team@whisperwick.com. Include your order number and details about the error. We will:
We may ask you to return the incorrect product. We will cover return shipping costs for approved claims.
You may cancel your order before it ships. Contact us at team@whisperwick.com with your order number. If the order has not yet shipped, we will issue a full refund to your original payment method. If the order has already shipped, our standard refund policy applies, and no refund will be issued unless the product is defective or incorrect.
Some items, such as custom orders, or services rendered, are non-refundable. This will be clearly stated at the time of purchase.
We want you to be happy with your purchase. If you have concerns about your order, contact us at team@whisperwick.com. We will work with you to resolve issues within the terms of this policy.
Approved refunds will be processed within 7-10 business days after we receive any required return items or approve your claim. Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have questions about this Shipping and Refund Policy or need help with your order, please reach out:
We may update this Shipping and Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. Check this page regularly. If you continue to use our website or services after changes, you agree to the new policy.
